- Afhalen na 1 uur in een winkel met voorraad
- Gratis thuislevering in België vanaf € 30
- Ruim aanbod met 7 miljoen producten
- Afhalen na 1 uur in een winkel met voorraad
- Gratis thuislevering in België vanaf € 30
- Ruim aanbod met 7 miljoen producten
Boeken geschreven door Claire Raines
-
Knock Your Socks Off Service Recovery
Ron Zemke, Chip Bell
- Paperback | Engels | Knock Your Socks Off
- "Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and dete... Lees meer
€ 25,45Levering 2 à 3 weken€ 25,45Levering 2 à 3 weken -
Coaching Knock Your Socks Off Service
Ron Zemke, Kristin Anderson
- Paperback | Engels | Knock Your Socks Off
- Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.... Lees meer
€ 25,45Levering 2 à 3 weken€ 25,45Levering 2 à 3 weken -
Generations at Work
Ron Zemke, Claire Raines, Bob Filipczak
- Paperback | Engels
- Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of profess... Lees meer
€ 29,95Levering 2 à 3 weken€ 29,95Levering 2 à 3 weken -
Knock Your Socks Off Prospecting
William Miller, Ron Zemke
- Paperback | Engels | Knock Your Socks Off Service!
- "If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your poten... Lees meer
€ 28,45Levering 2 à 3 weken€ 28,45Levering 2 à 3 weken -
Managing Knock Your Socks Off Service
Chip Bell, Ron Zemke
- Paperback | Engels
- You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as yo... Lees meer
€ 28,95Levering 1 à 4 weken€ 28,95Levering 1 à 4 weken
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